ramly88 Privacy Policy

1. Introduction

This Privacy Policy is issued by ramly88 ("we", "our platform") and applies to all users who access or register an account on the ramly88.onl website. We are committed to ensuring your personal information is handled with care, kept secure and managed transparently in line with the international licensing requirements we comply with.

By registering an account or continuing to use the ramly88 platform, you are deemed to have read, understood and agreed to the terms contained in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using the platform.

This policy may be updated from time to time. Any material changes will be communicated to users via a notice on the website or through their registered email. Continued use of the platform after such notice is received will be considered acceptance of the changes made.

2. Information We Collect

ramly88 collects your personal information through several means — either directly from you during the registration process, or automatically through your use of the platform. The categories of information we collect include:

• Identity Information: full name, date of birth, identification card number (MyKad) and gender — required for the account verification (KYC) process.
• Contact Information: email address, mobile phone number and residential address.
• Financial Information: e-wallet account details (Touch 'n Go eWallet, DuitNow, Boost), bank account information for FPX online banking transactions, and cryptocurrency wallet addresses (USDT, BTC, ETH) where applicable.
• Technical Information: IP address, web browser type, operating system, login session data and platform activity records.
• Transaction Information: deposit history, withdrawal records, betting records and records of promotions used.
• Preference Information: game preferences, account settings and communications sent to our support team.

3. Purpose of Using Information

Every piece of information collected is used for legitimate purposes directly related to the operation of the ramly88 platform. We do not use your data for purposes not stated in this policy.

• Verifying user identity to comply with KYC procedures set by our licence.
• Processing deposits and withdrawals securely through supported payment methods.
• Managing your account, including password settings, game limits and transaction history.
• Contacting you regarding platform updates, changes to terms or account security issues.
• Complying with legal obligations and the requirements of our licensing regulatory body.
• Preventing fraud, money laundering (AML) and activities that violate the terms of use.
• Providing effective customer support via live chat and email.
• Analysing usage patterns for continuous improvement of the platform and user experience.

4. Sharing Information with Third Parties

ramly88 does not sell or rent your personal information to any third party for marketing purposes. However, there are limited situations where we need to share your information with trusted parties to ensure the platform operates smoothly:

• Payment Processing Providers: e-wallet service providers, online banking and cryptocurrency gateways we use to process your financial transactions.
• Identity Verification Services: third parties that assist us in carrying out KYC procedures and document verification.
• Game Platform Providers: game studios that supply content to our platform, to the extent required to run games properly.
• Legal Requirements: regulatory bodies, law enforcement agencies or courts when we are required to do so by law or court order.

All third parties we work with are bound by confidentiality agreements and data protection obligations that are equivalent to or stricter than this policy.

5. Cookies and Tracking Technologies

The ramly88 platform uses cookies and similar tracking technologies to improve user experience and analyse website performance. Cookies are small files stored on your device when you browse our website.

• Session Cookies: required to maintain your login status and session settings while you use the platform. These cookies are deleted automatically when the browser is closed.
• Preference Cookies: store your language preferences, display layout and personal settings for convenience on return visits.
• Analytics Cookies: collect aggregated data on platform usage patterns for service improvement purposes. This data does not directly identify individuals.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the ramly88 platform.

6. Data Retention Period

ramly88 retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by law and our licensing requirements.

Generally, transaction records and account information are retained for the minimum period set by anti-money laundering regulations. After that period, data that is no longer required will be securely deleted or anonymised. If your account is closed at your request, we will process the deletion of the relevant data within a reasonable period, subject to record-keeping obligations set by our regulatory body.

7. Information Security

We implement various technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction:

• All data communications are protected with industry-standard SSL/TLS encryption.
• User passwords are stored in hashed form that cannot be reversed.
• An intrusion detection system that continuously monitors for suspicious activity.
• Internal access controls that ensure only relevant staff can access sensitive data.
• Regular security audits conducted by qualified third parties.

Although we take reasonable steps, no security system is completely foolproof. Should a data breach occur that affects your information, we will notify you in accordance with applicable legal requirements.

8. User Rights Regarding Personal Data

As a ramly88 user, you have certain rights regarding the personal information we hold about you. These rights include:

• Right of Access: request a copy of the personal information we hold about you.
• Right of Rectification: request correction of information that is inaccurate or incomplete.
• Right of Erasure: request deletion of your personal information, subject to our legal obligations.
• Right of Restriction: request that we limit the processing of your data in certain circumstances.
• Right to Object: object to the processing of your data for specific purposes.

To exercise any of the above rights, please contact our customer support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe and inform you of the action taken.

9. Contact Us Regarding Privacy

If you have any questions, concerns or complaints relating to this Privacy Policy or the way we handle your personal information, please contact our team:

• Email: [email protected]
• Live Chat: available 24/7 via the chat icon at the corner of the website
• Support languages: Malay and English

We aim to respond to all privacy-related enquiries fully and accurately. If you are not satisfied with our response, you have the right to submit a complaint to the relevant regulatory body in your jurisdiction.